Returns & Exchanges

At Heavy Metal Free, we stand behind the purity and quality of our products; if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened items. Due to the nature of our food products, we prioritize safety and hygiene while ensuring a fair resolution for our customers.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Package the Product

  Ensure the item is unopened and in its original packaging; securely pack the product to prevent damage during transit back to our facility.

• 3.
  Ship to Warehouse

  Affix the provided shipping label or send the package to our returns department, ensuring you keep a copy of your tracking information for verification.

• 4.
  Receive Refund

  Once our quality control team inspects the returned item to confirm the seal is intact, we will process your refund to the original payment method within 5-7 business days.